Embark on a journey with Perch Group where your career is as enriching as it is rewarding.
At Perch, our strength emanates from the collective enthusiasm and passion of our team. Every day is an opportunity to build foundational skills, excel in customer service, or broaden your professional horizons.
At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.
Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.
Join us and be part of a team that values your growth, encourages your aspirations, and shares your joy in every achievement. With Perch, you’re not just joining a company, you’re becoming part of an inclusive community that thrives on making a difference both in business and in life.
Skipton office
£27,400
Blackpool or Manchester office
£50,000
Blackpool or Manchester office
£50,000
Blackpool or Manchester office
£40,000
Blackpool office
£40,000 – £45,000
Blackpool or Manchester office
£60,000
Manchester office
£45,000 – £65,000
Manchester office
£50,000 – £65,000
Make a real impact through ethical, customer first collections
Gain formal qualifications & on the job learning
From Perch Fest to breakfast clubs – we keep it social
Wellbeing, flexibility & a team that’s got your back
Advance your career with Perch; where expertise and opportunity align
We are not just about the numbers; we champion a vibrant, fun, and social work environment where collaboration sparks innovation, and where team spirit means celebrating our successes together.
Join us, and be a part of a team that values your growth, encourages your aspirations, and shares your joy in every achievement. With Perch, you’re not just joining a company; you’re becoming part of a community that thrives on making a difference, both in business and in life.
We are driven by a profound passion for what we do. Our dedication extends beyond the bottom line, fueled by a passion for meaningful impact. We understand the profound effect our efforts can have on individuals, businesses, and the environment. Our passion drives us to go beyond the expected, sparking positive change wherever we go.
We excel at being attentive listeners and lifelong learners, valuing every opportunity to grow and improve. We adapt swiftly, fine-tuning our approach to suit the unique needs of each person and situation. Our compassionate and empathetic communication ensures we connect deeply, fostering trust and ultimately achieving great outcomes for all.
We hold ourselves accountable to act with honesty and integrity in everything we do. Our commitment to doing what’s right extends to our people, customers, and clients. We champion inclusivity and diversity, ensuring fairness and respect in our interactions. Through responsible actions, we build a culture of trust and collaboration.
Agility is our secret weapon. We embrace change, swiftly adapting to new challenges and opportunities, staying ahead of the curve to provide dynamic, flexible solutions. Our entrepreneurial mindset fuels creativity and innovation, encouraging bold ideas and calculated risks. We’re always ready to explore uncharted territories in pursuit of success and growth.
We believe in the power of hard work and unity. Success, we know, is achieved through collective effort, and we celebrate the strength of our togetherness. Hard work is our foundation, and team spirit is our backbone. We stand by each other, supporting, encouraging, and celebrating victories together. As one cohesive unit, we conquer challenges and strive for excellence.
We recognise that our role goes beyond finance – it includes caring for the environment, supporting communities, and upholding strong, ethical governance.
We’re committed to sustainability, reducing our environmental impact, and creating an inclusive, equitable workplace for all.
Our governance reflects our commitment to ethics, transparency, and accountability in everything we do.
All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity or disability status.
We are fully committed to promoting equal opportunities in employment. Our staff and anyone applying for a job with us will receive fair and equal treatment.
As an employer Perch Group champions inclusivity and diversity, ensuring fairness and respect in our interactions. We build a culture of trust and collaboration through responsible actions, attitudes and behaviours.
I’ve been with Perch for 5 years, and one thing that has never changed is the fast-paced, ever-changing nature of the role. No two days are the same, and I thrive on that challenge!
As clich? as it may sound, it’s the people who make this job truly enjoyable. I’m lucky to collaborate with my fantastic teams in Blackpool, Manchester, and Skipton, as well as incredible agents in South Africa – some of whom I now consider lifelong friends. Every individual brings their own personality, experience, and energy, and my role allows me to work alongside them to deliver the best results possible.
The job isn’t easy, but that’s exactly why I love it. We face tough days together, support one another, and celebrate successes as one big team. I genuinely feel like I have people’s backs – and they have mine. Time flies when you’re part of a team like this, and I wouldn’t have it any other way.
I love my job.
Perch Group has a clear strategic direction, strong governance, and a culture that balances high performance with integrity. There is a genuine commitment to continuous improvement and innovation, and people are given the opportunity to develop their skills, progress in their careers, and contribute to meaningful, long-term outcomes.
One of the most rewarding aspects of my role is seeing first-hand the positive impact we make on our customers’ lives. Knowing that our work genuinely helps people is both motivating and inspiring.
What truly sets Perch apart is the calibre of its people. I work alongside talented, solutions-focused colleagues who support one another and take pride in delivering high-quality results. The leadership team is approachable, transparent, and decisive, which builds trust, alignment, and a strong sense of purpose across the organisation.
Overall, Perch Group is a place where hard work is recognised, development is encouraged, and you feel proud to be part of something meaningful.
I have been with Perch since July 2022, starting as a Case Manager before progressing to Senior Case Manager and now into my current role as a Junior Software Configuration Analyst. What I enjoy most about working here is the culture and the people.
The team is fun, hardworking, and supportive, and there’s a real sense of togetherness across the business. Events like Perch Days keep morale high and make the workplace genuinely enjoyable. It’s an environment where you’re encouraged to grow, take ownership of your progression, and be part of a well-oiled, motivated team.
I’ve been the Office Manager at Perch since September 2021, and it’s been such a positive journey.
We’re always looking for ways to improve, with genuine openness to ideas and feedback. Our leadership team truly cares about the staff and the environment we work in. It’s not just about getting the job done – we do it well, support each other, and grow together.
While technology drives our excellence, it’s the people behind it who make the difference. I’m proud to be part of our Perch family and excited to keep growing together.
Working at Perch is genuinely rewarding. What has been consistent to me from the start is the commitment and drive throughout the whole business – there’s a real want to do things the right way and to support one another.
As Head of Customer, I’ve had the opportunity to help shape how we show up for customers, this is embedded in our culture – people care, they collaborate, and they want to make things better.
It’s a place where you’re trusted to lead, encouraged to challenge constructively, and supported to grow. The balance of working in an evolving and dynamic business that cares is what makes Perch special to me.
I joined Perch in April 2024 as a Case Manager for ACI before moving to my current role as a Software Config Analyst in November 2024 where I have thrived and am now the lead TM Legal Software Config Analyst.
Any issues, questions, or projects regarding the system such as development, rules, strategies, or comms they come to me. What I enjoy about working for Perch is the Config team that I’m a part of are a bunch of fun, hardworking individuals and are afraid to help if someone’s struggling.
I’ve been with Perch for around seven months as a Speech & Interactions Analyst, and it’s been a fast‑paced and genuinely rewarding experience. What I enjoy most is the freedom to do the right thing, supported by a team that’s friendly, open, and aligned on achieving the best outcomes. Support is part of the culture here , regardless of role or title, you can ask questions, seek challenge, or get a different perspective. Working with AI every day means staying sharp, and Perch has created an environment where technology doesn’t replace people, it empowers them.
I joined as a university graduate in 2017, starting in the call centre where I worked closely with customers. It was a highly rewarding role that gave me valuable insight into the debt industry, as well as the importance of delivering first-class customer care. Perch strongly believes in internal progression, and I’ve been fortunate to benefit from this culture. I first moved into a HR Advisor role and later progressed to a Talent Acquisition Officer position. Throughout my journey, I’ve had the privilege of working alongside an incredible team and supportive executive leaders. What I value most about working at Perch Group is the people, along with the culture of learning and collaboration – something I hope to bring into your career here.
I joined Perch in April 2025 as a Talent Acquisition Administrator having not done the role before. Through the incredible support of my team and wider peers, I quickly progressed into a Talent Acquisition Officer role and have thoroughly enjoyed my journey so far. I’m in a very fortunate position to be able to work with employees across the business to recruit amazing talent just like you! Perch provides a wealth of opportunity to develop yourself in a business that prides itself on an inclusive and welcoming culture. So, what are you waiting for? Submit that application!
Of course! If you feel your skills and experience align to one or more opportunities at Perch, we welcome your application to as many as you would like to apply for. Your CV will be submitted to each hiring manager individually for review.
We aim to get back to all candidates within 2-3 weeks of applying. For more popular roles, this can take a little longer so please bear with us!
When shortlisted for any role at Perch, the first stage all candidates go through is a screening call with the Talent Acquisition team. This is a short 15-minute call where we cover the basics around the business and the role and lightly touch on your experience (no formalities at this point, promise!).
The next stage depends on the area of the business you are applying for. For example, technical roles will require a technical test prior to a formal interview, whereas a support role may require an introductory call with the hiring manager before moving onto the formal interview. With each role varying, we will always endeavour to put the application process towards the end of a job advert so that you know what to expect. Our Talent Acquisition team will also confirm this during your screening call and are always happy to provide additional clarity if needed.
We always recommend heading to Perch’s website to get a brief understanding of the business and our values as this demonstrates your interest in a career at Perch.
You should prepare various answers based upon your skills and experience that reflect the duties of the role you have applied for found in the job description.
We do not offer remote working for any of our roles but do offer flexible working arrangements for the majority. Please refer to the job description for specifics or ask the Talent Acquisition Officer managing the role you have applied for.
Operations-based roles (e.g. phone-based agents) are fully office-based
At this time, we do not offer internships. It is, however, something we are looking into so watch this space!
As Perch Group is a financial services business, DBS and Credit Checks are an essential part of the hiring process and cannot be refused. This is to comply with strict regulatory requirements, mitigate the risk of financial crime, and ensure the honest and integral status of their employees.
We understand that anyone can find themselves in financial difficulty for a wide variety of reasons, and so we encourage the checks not to deter you from applying if this is a situation you have found yourself in either now or in the past. Cases are assessed on an individual basis. If you have questions or concerns around this, our Talent Acquisition team are happy to talk this through with you confidentially to provide further clarity.
No. Whilst having experience in the debt industry is desirable, it is not essential criteria for our call centre & operations roles. We review all CVs thoroughly and look for any skills that are transferable which will allow you to succeed in the role.
The shift pattern varies depending on both the company and the role you have applied for. Please refer to the job description for specifics. The Talent team will also cover this during your screening call if selected.
We work towards a range of KPIs focused on conversion, efficiency, and delivering positive customer outcomes. Agent performance is also measured through a dedicated Quality Assurance framework, designed to assess the effectiveness and quality of customer interactions.
Each agent is set clear and achievable monthly targets and is expected to maintain a consistent quality standard in every customer interaction. We strive to deliver an effective, productive, and compliant service, with the customer at the centre of everything we do.
At Perch, we are continuously looking for ways to improve our systems and services in order to provide the best outcomes to our customers. So, whilst the below is an overview of the current tech stack we use, we welcome candidates with varying exposure which may enhance the way we work and perform.
Our stack includes but is not limited to:
Its likely, yes. With our technical roles, we are looking for specific skillsets that align with the expectations and deliverables of the role. We therefore include a technical test as part of the hiring process to ensure that, not only are you a fit for us, but that we are a fit for you.
Email us at recruitment@perch.co.uk and one of our Talent team will get back to you as soon as possible.
Blackpool
Manchester
Skipton