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Perch Group awarded ISO9001 and ISO27001 certification for the provision of debt purchase and debt recovery, including legal services

Published 1st March 2023

Perch Group, which offers market-leading, data-led services across the whole debt lifecycle, has been awarded ISO9001 and ISO27001 certification for the provision of debt purchase and debt recovery, including legal services.

This certification provides an internationally recognised benchmark of best practice management standards and demonstrates Perch Group’s commitment to continual improvement with measures in place to assist regulatory and legislative compliance and to deliver good customer outcomes.

Blackpool-based Perch Group incorporates Perch Capital Ltd, FCA-regulated ACI-UK Ltd, SRA-regulated TM Legal Services Ltd and FieldConnect Ltd, all of which have collectively been issued with ISO9001 and ISO27001 certificates.

Following a recent audit, UKAS-accredited Alcumus’ ISOQAR Certification Technical Review Team identified several areas of good practice across Perch Group, including:

  • Recognising changes in legislation and tailoring policy and procedures to meet those requirements.
  • Monitoring and measuring examples such as the Audit Risk and Compliance Committee and its associated management information.
  • Call handling professionalism and quality.
  • Intruder diligence.

Simon Unsworth, Chief Risk & Customer Officer, Perch Group, comments:

“Gaining ISO9001 and ISO27001 certification is an important step in Perch Group’s wider programme of work to demonstrate we are committed to upholding the highest standards of best practice for the benefit of the thousands of customers we deal with and help, clients we serve, and regulators we are accountable to. As an ambitious, fast-growing firm founded in 2018, we are particularly proud of Alcumus’ report’s recognition of our mature management system supported by a culture of continual improvement and enthusiasm at all levels.”

In May 2022, Perch Group, which now manages more than one million accounts valued at over £500 million for a range of creditor clients, announced the completion of a management buy-out and significant investment from Quilam Capital to fuel its ambitious growth plans.

Read the full case study about our journey to becoming ISO 9001 and ISO 27001 certified with Alcumus ISOQAR here: https://www.alcumus.com/en-gb/insights/blog/perch-group-iso9001-iso27001/